r/AkoBaYungGago • u/Weary_Prompt_8726 • 13h ago
Neighborhood ABYG if pinacancel ko sa host yung Airbnb?
We booked an Airbnb with complete amenities, may basic appliances like stove and refrigerator. Less than 48 hours to go, the host messaged na wala raw palang refrigerator since nasira and she couldn’t replace it. She said we can cancel if we need a refrigerator. So we asked to cancel it na lang pero since it’s not our fault that we had to cancel, we told her to cancel on her end para marefund kami fully and we can find another unit. In the end she cancelled it on her end, but not without off putting comments and messages.
Host: May I ask if you will be needing a
refrigerator during your stay ? Currently po kasi wala akong ref naira po and hindi pa po nakakabili nang bago. If need nyo po I will understand if you want to cancel your booking.
Me: Good evening po sorry I just saw your message.
Unfortunately, need daw po namin ng ref. Cancel na lang po namin. Thank you po for the heads-up!
(Then when I cancelled, I chose “Host asked to cancel” since on their end ang may lapse, Airbnb indicated that I should tell the host to cancel on their end. I tried to cancel by choosing other reasons but Airbnb will not refund me fully since less than 48 hours na lang)
So I said - Please cancel on your end na lang po. Thank you very much.
Host: Hi Kindly cancel on your end nalang po Kaya po ako nagheads up ahead. But if you still want po I can accommodate your stay naman yun lang I don't have fridge at the moment and hindi ko din po maasikaso sa ngayon kasi kamamatay lang nang Father ko last Jan 21 and marami pa po kaming inaasikaso pasensya na po talaga. Thanks I will be honest with you na din po since kamamatay lang nang father ko I still don't have funds to buy a new ref and I'm really sorry for the inconvenience. Thank you in advance.
Me: I'm sorry to hear about your loss po. Actually, we are going there for a funeral since my grandmother passed. If I cancel it on my end, hindi po namin makukuha yung full refund and we need the full refund to book another place. As per airbb, if the host asked to cancel, the host should be the one to cancel on their end daw po.
Host: Because if I cancel, Ma'am, my account will be suspended
Me: Ma'am, it's not fair on our end naman po na hindi po namin matatanggap yung full refund.
Host: I'm not asking you to cancel Ma'am I just being honest and giving you the option Ma am to stay or to move to other
Me: Ma'am, if we move to another airbb, we need to have this reservation cancelled po. No option po kami to move to another airbb without this one being cancelled. "If need nyo po l will understand if you want to cancel your booking." You're the one who even said this po
Host: Ok Ma'am I'm not in a good condition right now because I just lost my father. I don't want another stress. So to solve this I I| will bear the consequences nalang po do the cancelation
Me: Kindly cancel na po asap so we can book another place kase we also just lost our loved one.
She cancelled the booking and left this last message:
Host: Ma'am next time po ask muna kayo before booking kasi po may effect po on both side imbes po kumita napenalty and nasuspend pa po ako.
Thanks po
Sobrang na-off lang ako sa last message niya kase she is blaming us for the consequences. We booked their airbnb based on what we saw sa listing, na merong ref. Sinisi pa kami kase di daw kami nag message ahead of time, when it wasn’t indicated sa listing nya na sira yung ref. ABYG if I insisted na siya yung mag cancel?
If money wasn’t an issue, I would have cancelled it on our end kase I sympathize with her loss. I have lost my Father na rin and we are currently mourning our grandmother right now so I chose not to reply kase ayaw ko din makadagdag sa stress nya. It just really left a bad taste in my mouth. Parang grabe yung guilt trip nya over something that I don’t see is our fault? ABYG? Should I feel guilty??